Without people, airplanes don’t fly. Owning, maintaining, and managing business aircraft is complex, and most focus on the physical assets, technology, and financing. But the “human capital” – the people who fly, maintain, and service the aircraft – are just as important. Listen as Jeff Agur and Don Henderson discuss how bizav’s success depends on how well the people aboard the aircraft and on the ground are chosen, how they are trained, and how effectively they communicate with each other, in Human Capital Gains.